Friday, 20 August 2010

Planning service changes

In response to general and some planning application enquiries we receive, Council Connect and Planning Information Officers will assist in the first instance by responding to queries and providing information. This should allow Planning Officers to concentrate on core technical activities such as dealing with applications and pre application submissions.

If a query is complex, customers will be able to speak to a Planning Officer through a Call Back Service. The initial contact process will be designed to answer basic enquiries. Where more detailed technical knowledge is required we will seek to obtain enough information to allow a planning officer to answer the query. Following this a Planning Officer will aim to call back within 24 hours of the initial query.

No comments: